ElderWeb

The Ohio Department of Aging announced they have awarded a contract to help them develop a new on-line Long-Term Care Consumer Guide. The Scripps Gerontology Center of Miami University and the Margaret Blenkner Research Center of the Benjamin Rose Institute will design survey tools and conduct surveys of nursing home residents and their families to determine their levels of satisfaction with facilities in Ohio. They will also prepare a survey package that includes the survey tool, methodology, protocol and training curriculum to be used to conduct face-to-face surveys in the future.

The Long-Term Care Consumer Guide will include location, size of the facility, special programs and services, costs and accepted sources of payment, and customer satisfaction of listed facilities. Targeted to be a part of the Department of Aging's web site by September 1, 2001, the guide will link directly to each facility's web site and to numerous other resources and aging services.